Effective Date: August 1, 2026
Last Updated: August 1, 2026
At The Blue Dog Group, customer satisfaction is important to us. Since our products are made to order, please review our refund policy carefully before placing an order.
Made-to-Order Products
All products are produced specifically for each order. Because of this, we generally do not accept returns, exchanges, or refunds for:
- Ordering the wrong size, color, or design
- Change of mind
- Incorrect shipping information provided by the customer
- Buyer preference after the order has been placed
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Defective
- Incorrect compared to your order
please contact us within 14 days of receiving your order.
Email us at info@thebluedog.com and include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
After reviewing your claim, we may offer a replacement or a refund, depending on the circumstances.
Order Cancellations
Orders are processed quickly. If you need to cancel or modify your order, contact us as soon as possible.
Once production has started, orders generally cannot be canceled or changed.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Non-Refundable Items
Refunds will not be issued for:
- Customer ordering errors (size, color, design, or quantity)
- Delayed deliveries caused by shipping carriers
- Packages marked as delivered by the carrier
- Minor variations in color or print placement that naturally occur during the production process
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
The Blue Dog Group
Website: https://thebluedoggroup.com
Email: info@thebluedog.com